Multi-Bank Securities, Inc. Client Privacy Policy
Multi-Bank Securities, Inc. (MBS) respects your right to privacy. We are committed to securing the confidentiality and integrity of your personal information. We are proud of our privacy practices and want our current and prospective clients to understand what information we collect and how we use it.
The examples contained within the Privacy Policy are illustrations and are not intended to be exclusive. If there are material changes to this policy, they will be posted on our website at www.mbssecurities.com and/or www.eConnectDirect.com.
Why We Collect, and How We Use, Information
We limit the collection and use of information to the minimum necessary to deliver superior service to you. Such service includes advising you about our products, services and other opportunities, maintaining your accounts with us, processing transactions requested by you or other persons authorized by you, and administering our business.
How We Gather Information and What Information We Gather
We gather most information directly from you when you apply for, access, and use our financial products and services – whether in person, by telephone or electronically. We may verify this information or gather additional information from consumer reporting agencies or other public or private sources. This information may relate to your finances, employment, avocations or other personal characteristics, as well as transactions and interactions with or through us or with others.
How We Protect Information
We require our employees, registered representatives, and investment advisor representatives to protect the confidentiality of information and to comply with our established policies. They may access information only when there is an appropriate reason to do so, such as to administer or offer our products or services. We also maintain physical, electronic and procedural safeguards to protect information that comply with all applicable laws. These include keeping computer terminals and servers in restricted areas, locking or otherwise limiting access to physical locations where we store nonpublic personal information, using password protection on servers and workstations, and using industry-standard encryption for all electronic transmissions of nonpublic personal information, whether Secure Sockets Layer (SSL) or otherwise. We require our service providers to comply with these same rules, where applicable. Employees who violate their obligations under this privacy policy are subject to a disciplinary process. Note that we cannot guarantee that information passing between us and you will remain secure while it is transmitted across the Internet.
Disclosure of Information
We may disclose any nonpublic personal information when we believe it necessary for the conduct of our business, or where disclosure is required by law. For example, we may disclose nonpublic personal information for audit or research purposes, to attorneys or other professionals, or to law enforcement and regulatory agencies to help us prevent fraud. In addition, we may disclose information to third party service providers (i) to enable them to provide business services for us, such as performing computer-related maintenance or processing services for us, (ii) to facilitate the processing of transactions requested by you, (iii) to assist us in offering other company products and services to you, or (iv) for credit review or reporting purposes. Without your consent, except as otherwise stated in this privacy policy, we will not disclose your nonpublic personal information to nonaffiliated third parties, such as those who may want to sell their products or services to you. For example, we do not sell customer lists and we will not sell your name to a catalogue company or telemarketer.
Access to, and Correction of, Information
Upon your written request, we will make available for your review any file we may maintain of your nonpublic personal information; provided, however, that we will not make available any information collected in connection with, or in anticipation of, any claim or legal proceeding. If you notify us that any of your nonpublic personal information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which we will include in any future disclosure of the disputed information.
SMS Terms and Conditions
We may communicate with you via text (SMS) message during the normal course of business.
By opting into receiving SMS messages from a web form or other medium, you are agreeing to receive SMS messages from MBS. This includes SMS messages for conversations (external). Message frequency varies and message and data rates may apply. See above for our full Privacy Policy. Message HELP for help. Reply STOP to any message to opt out.
SMS consent is not shared with third parties.
Further Information
We reserve the right to change this privacy policy at any time and such changes will become effective immediately upon posting on our website at www.mbssecurities.com and/or www.eConnectDirect.com. The examples contained within this privacy policy are illustrations and are not intended to be exclusive.
